Customer Experience Specialist - Car Buying & Services

CarMax Business Services; West Palm Beach (FL); On-site; USD 23,419 - 35,817; Full time

Benefits offered by this job

Paid sick time

Paid vacation time

Paid holidays

Floating holiday

Job summary

CarMax in West Palm Beach is seeking a Customer Specialist to deliver an iconic, customer-first experience throughout the car-buying and selling journey. You’ll guide customers through appraisals, test drives, paperwork, and repair orders to ensure a transparent, honest process that reflects CarMax's commitments.

You’ll collaborate across teams, handle multiple tasks with attention to detail, and contribute to a smooth, friendly customer interaction while meeting store needs in a fast-paced

Qualifications

• Strong communication skills and ability to represent CarMax products.
• Ability to build lasting relationships and create win-win solutions for customers.
• Demonstrated integrity, respect, and teamwork in a fast-paced environment.
• Balance customer needs with business goals and follow processes accurately.
• Manage multiple tasks and meet deadlines with attention to detail.

Responsibilities

• Deliver exceptional customer service through sales, appraisals, test drives, and financing applications.
• Conduct vehicle condition assessments and document details for appraisals.
• Manage inventory processes including check-in, scanning, and reconciliation.
• Perform cosmetic inspections to meet CarMax Quality Standards.
• Handle administrative tasks such as printing reports and maintaining paperwork.

Skills

Communication

Customer service

Relationship building

Attention to detail

Multitasking

Education

High School Diploma or equivalent

Valid driver’s license

Tools

Microsoft Office Suite

Job description

CarMax in West Palm Beach is seeking a Customer Specialist to deliver an iconic, customer-first experience throughout the car-buying and selling journey. You’ll guide customers through appraisals, test drives, paperwork, and repair orders to ensure a transparent, honest process that reflects CarMax's commitments.

You’ll collaborate across teams, handle multiple tasks with attention to detail, and contribute to a smooth, friendly customer interaction while meeting store needs in a fast-paced