Customer Experience Concierge

CarMax; West Palm Beach (FL); On-site; USD 24,000 - 36,000; Full time

Benefits offered by this job

Paid sick time

Vacation time

Holiday time

Floating holiday

Job summary

CarMax West Palm Beach is seeking a Customer Specialist to guide customers through the car-buying and selling journey, from appraisals and test drives to paperwork and service coordination.

You will deliver an iconic customer-first experience, collaborating across teams while upholding CarMax standards and EH&S practices in a fast-paced environment. Excellent communication and relationship-building are essential.

Qualifications

• High school diploma or equivalent.
• Strong customer service and communication skills.
• Ability to balance multiple tasks and meet deadlines.
• Knowledge of Microsoft Office is a plus.

Responsibilities

• Deliver exceptional customer service by guiding customers through sales, appraisals, test drives, and financing applications.
• Conduct accurate vehicle condition assessments and document details for appraisals.
• Manage inventory processes, including vehicle check-in, daily scanning, and reconciliation.
• Perform cosmetic inspections to ensure vehicles meet CarMax Quality Standards.
• Handle administrative tasks such as printing reports, maintaining paperwork, auditing documents, and managing payments.
• Coordinate service appointments and review repair order invoices for accuracy in billing.

Skills

Strong communication skills

Relationship building

Integrity and teamwork

Attention to detail

Multitasking

Valid driver’s license

Education

High School Diploma or equivalent

Tools

Microsoft Office Suite

Job description

CarMax West Palm Beach is seeking a Customer Specialist to guide customers through the car-buying and selling journey, from appraisals and test drives to paperwork and service coordination.

You will deliver an iconic customer-first experience, collaborating across teams while upholding CarMax standards and EH&S practices in a fast-paced environment. Excellent communication and relationship-building are essential.