Customer Experience Specialist - Car-Buying Concierge

CarMax; Jacksonville (NC); On-site; USD 30,000 - 40,000; Full time

Job summary

CarMax in Jacksonville, NC seeks a Customer Specialist to deliver an exceptional customer-first experience. In this role, you will guide customers throughout their car-buying and selling journey, ensuring a seamless and transparent process.

The ideal candidate possesses strong communication skills and the ability to manage multiple tasks, delivering outstanding service and collaborating effectively across teams. A High School Diploma and valid driver’s license are required. The position offers a dynamic work environment with a focus on customer satisfaction.

Qualifications

• Strong communication skills with confidence in representing CarMax.
• Ability to build lasting relationships and create win-win solutions.
• Demonstrated integrity, respect, and teamwork in a fast-paced environment.
• Skilled in balancing customer needs with business goals accurately.
• High School Diploma or equivalent and a valid driver’s license.

Responsibilities

• Deliver exceptional customer service by guiding customers through sales and appraisals.
• Conduct accurate vehicle condition assessments.
• Manage inventory processes including vehicle check-in and daily scanning.
• Perform cosmetic inspections to ensure vehicles meet CarMax Quality Standards.
• Handle administrative tasks and coordinate service appointments.

Skills

Strong communication skills

Ability to build lasting relationships

Demonstrated integrity and respect

Skilled in balancing customer needs

Attention to detail

Education

High School Diploma or equivalent

Tools

Microsoft Office Suite (Word, Excel, PowerPoint)

Job description

CarMax in Jacksonville, NC seeks a Customer Specialist to deliver an exceptional customer-first experience. In this role, you will guide customers throughout their car-buying and selling journey, ensuring a seamless and transparent process.

The ideal candidate possesses strong communication skills and the ability to manage multiple tasks, delivering outstanding service and collaborating effectively across teams. A High School Diploma and valid driver’s license are required. The position offers a dynamic work environment with a focus on customer satisfaction.