Remote Car Buying Concierge

CarMax; Raleigh (NC); On-site; USD 29,000 - 43,000; Full time

Benefits offered by this job

Paid sick time

Paid vacation

Holiday pay

Job summary

CarMax is seeking a Customer Service Consultant at our Raleigh location to respond to sales leads and customer inquiries, guiding customers through every step of their car purchase journey. You will work to ensure a seamless online-to-store transition and deliver an iconic customer experience.

As a key team member in a high-energy sales environment, you will mentor others as your skills grow, achieve sales targets, and potentially obtain the Automotive Sales Persons License in certain states.

Qualifications

• Sales and customer service experience preferred.
• Thrive in a fast-paced sales environment.
• Good listening skills and strong customer focus.
• High level of self-motivation to achieve performance goals.
• Strong written and verbal communication skills.
• Ability to learn and master new technologies, strong computer skills.
• Open availability for shifts that may include nights, weekends, and holidays.
• Must be open to shifting schedules two times per year according to needs of the business.
• Candidates must live within 100 miles of the Customer Experience Center (CEC) location.

Responsibilities

• Connect with inbound customers online and over the phone to find out what they want and need from their next car purchase.
• Use your knowledge of the CarMax inventory to guide customers towards vehicles that meet their needs.
• Guide customers every step of the way, from online sales or appraisal to arranging finance applications and scheduling vehicle delivery.
• Ensure a seamless transition from online to in-store purchasing to provide an unrivaled customer service experience.
• Mentor others as your skillset expands.
• Achieve sales targets while providing an iconic customer experience.
• Acquire the Automotive Sales Persons License in specific states - may require testing and travel as some states request physical presence to apply for the license.

Skills

Sales experience

Customer service

Communication skills

Learning new technologies

Job description

CarMax is seeking a Customer Service Consultant at our Raleigh location to respond to sales leads and customer inquiries, guiding customers through every step of their car purchase journey. You will work to ensure a seamless online-to-store transition and deliver an iconic customer experience.

As a key team member in a high-energy sales environment, you will mentor others as your skills grow, achieve sales targets, and potentially obtain the Automotive Sales Persons License in certain states.