Customer Experience Concierge: Car Buying & Appraisals

CarMax Business Services; Jacksonville (NC); On-site; USD 30,000 - 45,000; Full time

Job summary

CarMax Business Services in Jacksonville, North Carolina is looking for a Customer Specialist to deliver an exceptional customer experience. You will support customers through various aspects of car buying and selling, ensuring a seamless and transparent process. Responsibilities include guiding customers during appraisals, managing paperwork, and collaborating with teams.

A strong background in customer service and sales will pave the way for your success in this role. Join CarMax and be part of a team committed to innovation and customer satisfaction.

Qualifications

• Strong communication skills to represent CarMax confidently.
• Ability to manage multiple tasks and meet deadlines.
• High School Diploma or equivalent and a valid driver’s license.

Responsibilities

• Deliver exceptional customer service through various sales processes.
• Conduct accurate vehicle condition assessments.
• Manage inventory processes and perform inspections.

Skills

Strong communication skills

Ability to build lasting relationships

Integrity and respect

Task management

Education

High School Diploma or equivalent

Tools

Microsoft Office Suite

Job description

CarMax Business Services in Jacksonville, North Carolina is looking for a Customer Specialist to deliver an exceptional customer experience. You will support customers through various aspects of car buying and selling, ensuring a seamless and transparent process. Responsibilities include guiding customers during appraisals, managing paperwork, and collaborating with teams.

A strong background in customer service and sales will pave the way for your success in this role. Join CarMax and be part of a team committed to innovation and customer satisfaction.