Customer Experience Specialist - Car Buying & Appraisals

CarMax Business Services; San Marcos (TX); On-site; USD 25,000 - 34,000; Full time

Benefits offered by this job

Sick time

Vacation time

Holidays

Floating holiday

Holiday Premium Pay

Job summary

CarMax is hiring a Customer Specialist in San Marcos, TX to guide customers through the car-buying and selling journey with honesty and transparency. You will facilitate appraisals, tests drives, and paperwork, while coordinating across teams to ensure a seamless experience.

The role emphasizes strong communication, integrity, and the ability to handle multiple tasks in a fast-paced environment, with focus on delivering a best-in-class customer experience.

Qualifications

• Strong communication skills and confidence representing CarMax.
• Ability to build lasting relationships and win-win solutions for customers.
• Demonstrated integrity, respect and teamwork in a fast-paced environment.
• Balance customer needs with business goals and follow processes accurately.
• Manage multiple tasks and maintain attention to detail to meet deadlines.

Responsibilities

• Deliver exceptional customer service by guiding customers through sales, appraisals, test drives, and financing applications.
• Conduct accurate vehicle condition assessments and document details for appraisals.
• Manage inventory processes including vehicle check-in, daily scanning, and reconciliation.
• Perform cosmetic inspections to ensure vehicles meet CarMax Quality Standards.
• Handle administrative tasks such as printing reports and managing payments.
• Coordinate service appointments and review repair invoices for billing accuracy.
• Follow EH&S requirements and maintain a clean, orderly work area.

Skills

Communication

Customer service

Teamwork

Attention to detail

Time management

Driver's license

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

CarMax is hiring a Customer Specialist in San Marcos, TX to guide customers through the car-buying and selling journey with honesty and transparency. You will facilitate appraisals, tests drives, and paperwork, while coordinating across teams to ensure a seamless experience.

The role emphasizes strong communication, integrity, and the ability to handle multiple tasks in a fast-paced environment, with focus on delivering a best-in-class customer experience.