Customer Care Specialist — Food Distribution

Midwest Foods; Chicago (IL); On-site; USD 24,000 - 34,000; Full time

Benefits offered by this job

Health, Dental, Vision insurance

401-k with employer match

Vacation and PTO/sick days

Job summary

Midwest Foods in Chicago, IL is seeking a Customer Service Associate to handle a high volume of calls, process orders via phone, email, fax, and online, and deliver timely, professional solutions. You will build lasting relationships with customer accounts while ensuring accuracy in every interaction.

The ideal candidate has a high school diploma, 3 years of customer service or hospitality experience, strong typing (60 WPM), and proficiency in Microsoft Office; CRM/ERP experience is a plus.

Qualifications

• High school diploma or equivalent; some college coursework preferred.
• 3 years required; previous customer service or hospitality experience preferred.
• Proven ability to manage multiple tasks in a fast-paced environment.
• Strong phone presence and active listening skills.
• Excellent communication skills (verbal, written, and listening).
• Proficiency in Microsoft Office; CRM/ERP experience a plus.
• High attention to detail and data entry accuracy.
• A typing speed of at least 60 WPM is required.
• Flexible to work evenings, overnights, and holidays as needed.

Responsibilities

• Manage a high volume of incoming phone calls and customer inquiries.
• Receive orders via phone, email, fax, and online, and accurately enter them into the system.
• Identify and assess customer needs, providing timely and professional solutions.
• Build sustainable relationships and trust with customer accounts through open, interactive communication.
• Handle customer complaints, provide appropriate solutions and alternatives within time limits, and follow up to ensure resolution.
• Follow company communication procedures, guidelines, and policies consistently.
• Collaborate with co-workers and supervisors to ensure all daily orders are processed accurately and on time.
• Complete invoicing tasks for the shipping team, ensuring accuracy and timeliness.
• Balance multiple priorities while maintaining accuracy and efficiency.

Skills

Phone skills

Active listening

Communication skills

Data entry accuracy

Education

High school diploma or equivalent

Some college coursework

Tools

Microsoft Office

CRM/ERP experience

Job description

Midwest Foods in Chicago, IL is seeking a Customer Service Associate to handle a high volume of calls, process orders via phone, email, fax, and online, and deliver timely, professional solutions. You will build lasting relationships with customer accounts while ensuring accuracy in every interaction.

The ideal candidate has a high school diploma, 3 years of customer service or hospitality experience, strong typing (60 WPM), and proficiency in Microsoft Office; CRM/ERP experience is a plus.