Customer Experience Specialist – Billing & Service

BRADY WORLDWIDE INC; Milwaukee (WI); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Competitive pay and great benefits

Generous 401(k) with company match

Paid time off and holidays

Dress-for-your-day dress code

Charitable contributions matched

Job summary

Brady Corporation in Milwaukee is seeking a Customer Service Representative to provide exceptional service to new and existing customers across billing inquiries, service requests, and complaints, while ensuring compliance with SOX and ISO requirements.

You will handle phone and email interactions from start to finish, develop product knowledge, resolve issues, and collaborate with cross-functional teams to protect revenue and drive customer satisfaction.

Qualifications

• High school diploma or equivalent.
• Minimum of 2 years of Customer Service or equivalent job related experience.
• Strong verbal and written communication and listening skills.
• Basic computer skills and experience working with Microsoft Office (Excel and Word).
• Ability to problem solve, apply critical thinking and analysis.
• Effective time management and organizational skills.
• Ability to work under pressure and to make decisions independently.
• Ability to Build relationships and collaboration with other departments.
• Ability to multi‑task.
• Strong attention to detail.
• Highly adaptable to a changing, fast paced environment.
• Team player with the willingness to share job knowledge.
• Proactive approach

Responsibilities

• Handles each customer interaction from start to finish including consultation, quotation, order management, and cross-functional collaboration to ensure complete customer satisfaction.
• Maintains knowledge of all products and major product lines to properly advise customers.
• Identifies the problem and all relevant issues in straightforward situations, assesses each using standard procedures, and makes sound decisions.
• Develops relationships with customers and uses product and process knowledge to provide an unrivaled customer experience.
• Understands and contributes to company goals, missions, and philosophies as expressed by the customer service manager.
• Contributes ideas, decision‑making skills and good judgment to achieve objectives.
• Objectively resolves customer inquiries and complaints from multiple channels effectively with moderate supervision.
• Provides customers product and service information and identifies application solutions to maintain revenue streams from customer relationships.
• Assess customer issues and identify resources and tools in order to provide solid solutions with an emphasis on minimizing customer effort.
• Identifies and initiates problem resolution by updating and delegating actions to teammates or leadership and validating completion of delegated actions for all open customer issues.
• Accountable to drive goals through individual metrics and a strong understanding of department, team, and individual goals.
• Initiates process improvement through collaboration with peers, inter‑company departments, and leadership to exceed goals.

Skills

Verbal & written communication

Problem solving

Time management

Organizational skills

Multi-tasking

Attention to detail

Adaptability

Teamwork / collaboration

Proactive approach

Customer service experience

Education

High school diploma or equivalent

Tools

Excel

Word

Job description

Brady Corporation in Milwaukee is seeking a Customer Service Representative to provide exceptional service to new and existing customers across billing inquiries, service requests, and complaints, while ensuring compliance with SOX and ISO requirements.

You will handle phone and email interactions from start to finish, develop product knowledge, resolve issues, and collaborate with cross-functional teams to protect revenue and drive customer satisfaction.