Customer Experience Specialist - Banking & Digital Support

FIRST INTERNATIONAL BANK & TRUST; Fargo (ND); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

401K Retirement Plan with Employer? (

Life and Disability Insurance

Generous PTO and Holiday pay

Job summary

First International Bank & Trust in Fargo, ND is seeking a Customer Experience Associate to join our Customer Care Center, providing frontline support for account questions, digital banking, and card inquiries. This on-site role emphasizes friendly service, problem solving, and tech help, with training to grow a long-term banking career.

As a key contact, you’ll handle phone, chat, email, and more, navigate multiple systems, stay current on products, and protect customers from fraud while

Qualifications

• High school diploma or equivalent required.
• Previous customer service experience preferred.
• Strong verbal and written communication.
• Ability to multitask across multiple computer applications.
• Strong attention to detail and problem-solving skills.
• Adapt in a fast-paced, customer-focused environment.

Responsibilities

• Deliver exceptional customer service through phone, chat, email, video, and text interactions.
• Assist customers with account inquiries and banking-related requests.
• Support customers with online and mobile banking navigation and troubleshooting.
• Answer questions related to debit and credit cards.
• Verify customer identities and help protect customers and the bank from fraud attempts.
• Educate customers on available banking products, services, and digital banking tools.
• Research issues, resolve concerns, and follow up on requests within established service standards.
• Handle challenging customer situations with professionalism, patience, and a solution-focused approach.
• Utilize multiple systems and applications to efficiently serve customer needs.
• Stay current on products, services, policies, and procedures through ongoing training.

Skills

Customer service

Communication skills

Multitasking

Problem-solving

Education

High school diploma or equivalent

Job description

First International Bank & Trust in Fargo, ND is seeking a Customer Experience Associate to join our Customer Care Center, providing frontline support for account questions, digital banking, and card inquiries. This on-site role emphasizes friendly service, problem solving, and tech help, with training to grow a long-term banking career.

As a key contact, you’ll handle phone, chat, email, and more, navigate multiple systems, stay current on products, and protect customers from fraud while