Member Experience & Operations Coordinator

First Community Credit Union; Fargo (ND); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

11 paid federal holidays

401k match

Fully paid single medical, dental and

Job summary

First Community Credit Union in Fargo, ND is seeking a friendly, detail-oriented Member Service Representative to provide frontline support to members and branch staff. You will resolve inquiries about teller functions, deposits, and account maintenance, assist with IRA and HSA programs, and help deliver training for Member Service functions, while adhering to regulations and security protocols.

Join a team committed to service, integrity and community growth with a strong benefits package and a

Qualifications

• High school diploma or GED.
• Prior customer service and administrative experience.
• Ability to operate a computer, telephone and other office equipment.
• Competitive team player, with a positive attitude willing to learn and adapt to change.
• Ability to communicate, both written and verbal.
• Detail-oriented and able to work in a fast-paced member service environment.

Responsibilities

• Provide frontline support to members and branch staff by resolving inquiries related to teller functions, deposit products, and account processes.
• Maintain strong working knowledge of deposit products, services, and core systems to accurately assist with account maintenance and troubleshooting.
• Support and process all aspects of IRA and HSA programs, including member inquiries, transfers, rollovers, tax form reviews, and compliance tasks.
• Facilitate teller and deposit training, including preparing training materials and delivering presentations for Member Service functions.
• Ensure compliance with federal regulations and internal policies by following established procedures, documenting member encounters, and upholding security protocols.
• Deliver excellent member service through timely, professional phone support, taking ownership of issues and ensuring positive member experiences.

Skills

Customer service

Communication

Team player

Adaptable

Computer skills

Education

High school diploma or GED

Tools

Core banking system

IRA/HSA processing

Job description

First Community Credit Union in Fargo, ND is seeking a friendly, detail-oriented Member Service Representative to provide frontline support to members and branch staff. You will resolve inquiries about teller functions, deposits, and account maintenance, assist with IRA and HSA programs, and help deliver training for Member Service functions, while adhering to regulations and security protocols.

Join a team committed to service, integrity and community growth with a strong benefits package and a