Customer Experience Associate

Dept_PhysLoc_OrgGroup; Gilbert (AZ); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

401K Retirement Plan with Employer

Life and Disability Insurance

Generous PTO and Holiday pay

Job summary

First International Bank & Trust is seeking a Customer Experience Associate to join our Customer Care Center in Gilbert, AZ. You will be a frontline contact for customers, handling account questions, digital banking support, and debit/credit card inquiries with a focus on problem-solving and superior service.

You will help customers navigate online and mobile banking, verify identities, and promote banking solutions, working on-site in a fast-paced environment while adapting to evolving policies

Qualifications

• High school diploma or equivalent required.
• Previous customer service experience preferred.
• Strong verbal and written communication skills.
• Ability to multitask and navigate multiple computer applications simultaneously.
• Strong attention to detail and problem-solving skills.
• Ability to adapt in a fast-paced, customer-focused environment.
• Demonstrated commitment to providing outstanding customer service.

Responsibilities

• Deliver exceptional customer service through phone, chat, email, video, and text interactions.
• Assist customers with account inquiries and banking-related requests.
• Support customers with online and mobile banking navigation and troubleshooting.
• Answer questions related to debit and credit cards.
• Verify customer identities and help protect customers and the bank from fraud attempts.
• Educate customers on available banking products, services, and digital banking tools.
• Research issues, resolve concerns, and follow up on requests within established service standards.
• Handle challenging customer situations with professionalism, patience, and a solution-focused approach.
• Utilize multiple systems and applications to efficiently serve customer needs.
• Stay current on products, services, policies, and procedures through ongoing training.

Skills

Customer service

Communication

Multitasking

Problem solving

Education

High school diploma

Job description

Gilbert, 1628 N Higley Rd, Gilbert, Arizona, United States of America

Job Description

First International Bank & Trust is seeking a Customer Experience Associate to join our Customer Care Center team. This role is ideal for someone with strong customer service skills who enjoys helping people, solving problems, and learning new technology.

As a Customer Experience Associate, you'll be one of the first points of contact for customers, assisting with account questions, digital banking support, debit and credit card inquiries, and connecting customers with the right banking solutions. If you're looking for an opportunity to build a foundation for a long-term banking career, we'd love to hear from you.

This is an on-site position and is not eligible for remote work.Key Responsibilities

• Deliver exceptional customer service through phone, chat, email, video, and text interactions.
• Assist customers with account inquiries and banking-related requests.
• Support customers with online and mobile banking navigation and troubleshooting.
• Answer questions related to debit and credit cards.
• Verify customer identities and help protect customers and the bank from fraud attempts.
• Educate customers on available banking products, services, and digital banking tools.
• Research issues, resolve concerns, and follow up on requests within established service standards.
• Handle challenging customer situations with professionalism, patience, and a solution-focused approach.
• Utilize multiple systems and applications to efficiently serve customer needs.
• Stay current on products, services, policies, and procedures through ongoing training.

Qualifications

• High school diploma or equivalent required.
• Previous customer service experience preferred.
• Strong verbal and written communication skills.
• Ability to multitask and navigate multiple computer applications simultaneously.
• Strong attention to detail and problem-solving skills.
• Ability to adapt in a fast-paced, customer-focused environment.
• Demonstrated commitment to providing outstanding customer service.

First International Bank and Trust is a family-owned full-service Community Bank with locations in ND, MN, SD, and AZ.

We show our employees we care by providing competitive benefits and training and growth opportunities. Here are the things we offer within our full-time benefits package:

• 401K Retirement Plan with Employer Match
• Life and Disability Insurance
• Generous PTO and Holiday pay

Gilbert, 1628 N Higley Rd, Gilbert, Arizona, United States of America