Banking Customer Experience Specialist — On‑Site

FIRST INTERNATIONAL BANK & TRUST; Staples (MN); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

401K Retirement Plan with Employer Map

Life and Disability Insurance

Generous PTO and Holiday pay

Job summary

First International Bank & Trust in Staples, MN, is hiring a Customer Experience Associate for our on-site Customer Care Center. You’ll be one of the first contacts for customers, assisting with account questions, digital banking support, debit and credit card inquiries, and connecting customers with the right banking solutions.

If you’re seeking a foundation for a long-term banking career, we’d love to hear from you. This is an on-site position with no remote work eligibility.

Qualifications

• High school diploma or equivalent is required.
• Strong communication skills (verbal and written) are essential.
• Customer service experience is preferred.
• Ability to navigate multiple computer applications is required.

Responsibilities

• Deliver exceptional customer service through phone, chat, email, video, and text interactions.
• Assist customers with account inquiries and banking-related requests.
• Support customers with online and mobile banking navigation and troubleshooting.
• Answer questions related to debit and credit cards.
• Verify customer identities and help protect customers and the bank from fraud attempts.
• Educate customers on available banking products, services, and digital banking tools.
• Research issues, resolve concerns, and follow up on requests within established service standards.
• Handle challenging customer situations with professionalism, patience, and a solution-focused approach.
• Utilize multiple systems and applications to efficiently serve customer needs.
• Stay current on products, services, policies, and procedures through ongoing training.

Skills

Verbal & Written

Multitasking

Attention to detail

Problem-solving

Adaptability

Education

High school diploma or equivalent

Job description

First International Bank & Trust in Staples, MN, is hiring a Customer Experience Associate for our on-site Customer Care Center. You’ll be one of the first contacts for customers, assisting with account questions, digital banking support, debit and credit card inquiries, and connecting customers with the right banking solutions.

If you’re seeking a foundation for a long-term banking career, we’d love to hear from you. This is an on-site position with no remote work eligibility.