Flexible Banking Support Specialist (Customer Care)

Border Bank; Fargo (ND); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Paid time off

Health insurance

Dental insurance

Vision insurance

401(k) with employer match

Life insurance

EAP

Job summary

Border Bank is seeking a friendly, detail-oriented Customer Support Specialist to join our team. This position offers the flexibility to office at any Border Bank location in Fargo, ND or across listed Minnesota locations and will support customers via phone and email, resolving questions and requests while upholding a positive customer experience.

Key responsibilities include handling inquiries through voice and email, maintaining product knowledge, and resolving issues at first contact when

Qualifications

• High school diploma or equivalent.
• Previous customer service and/or banking experience preferred.
• Strong written and verbal communication skills.
• Ability to remain composed and adaptable in a fast-paced environment.
• Excellent attention to detail and accuracy.
• Strong problem-solving and time management skills.
• Ability to maintain confidentiality and demonstrate professionalism.
• Comfortable using multiple computer systems and tools.

Responsibilities

• Provide exceptional service to internal and external customers in an accurate, courteous, and customer-focused manner.
• Respond to customer inquiries through voice, email, and other communication channels as needed.
• Listen actively, ask thoughtful questions, and communicate clearly and professionally.
• Maintain knowledge of Border Bank products, services, procedures, and general information to assist customers effectively.
• Work to resolve customer requests or concerns at the first point of contact whenever possible.
• Take ownership of customer interactions and follow through to a positive resolution.
• Use sound judgment, problem-solving skills, and available resources to address customer needs.
• Protect the security and confidentiality of bank, customer, and employee information by following established verification standards.
• Navigate multiple systems, screens, and tools while assisting customers.
• Demonstrate flexibility with scheduling, including possible evenings and weekends.
• Represent Border Bank positively in customer, employee, and community interactions.
• Support other bank activities as needed as part of the broader team.

Skills

Customer service

Communication

Problem solving

Time management

Attention to detail

Education

High school diploma

Tools

CRM software

Banking systems

Job description

Border Bank is seeking a friendly, detail-oriented Customer Support Specialist to join our team. This position offers the flexibility to office at any Border Bank location in Fargo, ND or across listed Minnesota locations and will support customers via phone and email, resolving questions and requests while upholding a positive customer experience.

Key responsibilities include handling inquiries through voice and email, maintaining product knowledge, and resolving issues at first contact when