Customer Experience Specialist - Auto Service Center

Caliber; Savannah (GA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical, Dental and Vision Insurance (

Paid Vacation & Holidays

Career growth opportunities

Overtime eligibility

Weekly pay

Job summary

Caliber Collision in Savannah, GA is seeking a Customer Service Representative to greet customers and provide extraordinary service, monitor center load, and coordinate Rental Car partners to offer a one-stop experience.

You will work in a fast-paced environment, using multiple software systems while upholding insurance partner requirements for authorizations, billing, and load level processes.

Qualifications

• 1+ years of experience within a customer facing environment.

Responsibilities

• Greet customers and provide extraordinary service.
• Monitor work volume and advise load level adjustments.
• Coordinate Rental Car/Tow partners to ensure one-stop service.
• Maintain knowledge of insurance partner requirements for authorizations, billing, and load level processes.

Skills

Customer service

Verbal communication

Written communication

Multitasking

Microsoft Office

Teamwork

Tools

Microsoft Office Suite

Job description

Caliber Collision in Savannah, GA is seeking a Customer Service Representative to greet customers and provide extraordinary service, monitor center load, and coordinate Rental Car partners to offer a one-stop experience.

You will work in a fast-paced environment, using multiple software systems while upholding insurance partner requirements for authorizations, billing, and load level processes.