Customer Experience Specialist - Auto Glass

Mygrant Glass; Centennial (CO); On-site; USD 26,000 - 28,000; Full time

Benefits offered by this job

Medical

Vision

Life Insurance

FSA Plans

401(k) Match

Holiday, sick and vacation days

Job summary

Mygrant Glass in Centennial, CO is hiring a Customer Service Representative to be the first point of contact for clients, handling calls, processing orders and payments, and ensuring accurate, timely service. You will assist with returns, account management, and inventory coordination, supporting branch operations while maintaining high standards of service and teamwork in a fast-paced environment.

The role offers a stable Monday–Friday schedule, comprehensive benefits, and opportunities for

Qualifications

• Professional demeanor with superior telephone and people skills.
• Able to communicate clearly.
• Must be organized and able to multi-task.
• General knowledge of Microsoft products.
• Type 30 wpm (preferred).
• Ability to work collaboratively in a team environment.
• Excellent at resolving customer conflict.
• Willingto learn and follow directives.
• Exhibit patience and attentiveness.
• Exceptional time management skills with impeccable follow through.
• Technologically proficient.

Responsibilities

• Enter customer orders for auto glass parts and process customer returns.
• Process daily cash, credit cards, and check deposits with accurate data entry.
• Assist with inventory - interacting with operation warehouse inventory control.
• Interact with customers via telephone and in-person providing information and assistance.
• Manage customer accounts with discretion and elevate customer concerns as needed.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure a solution.
• Keep records of customer interactions, process customer accounts and file documents.
• Manage large amounts of incoming phone calls.
• Develop working knowledge of the evolving products and services to better serve customers.

Skills

Professional demeanor

Superior telephone skills

People skills

Clear communication

Organized

Multi-tasking

Microsoft products

Typing 30 wpm

Team collaboration

Conflict resolution

Willing to learn

Patience

Time management

Technological proficiency

Education

High School Diploma, GED or equivalent preferred

Job description

Mygrant Glass in Centennial, CO is hiring a Customer Service Representative to be the first point of contact for clients, handling calls, processing orders and payments, and ensuring accurate, timely service. You will assist with returns, account management, and inventory coordination, supporting branch operations while maintaining high standards of service and teamwork in a fast-paced environment.

The role offers a stable Monday–Friday schedule, comprehensive benefits, and opportunities for