Customer Experience Coordinator - Auto Glass

Glass America; Littleton (CO); On-site; USD 29,000 - 34,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Paid parental leave

401(k) retirement plan

Short-Term Disability

Life Insurance

Dental & Vision Insurance

Job summary

Glass America in Littleton, CO is seeking a Customer Service Representative to support daily shop operations by assisting customers, scheduling appointments, coordinating with Auto Glass Technicians, and maintaining accurate customer records. You will handle in-person and phone inquiries, update dashboards and CRM records, and contribute to quotes for installation and repair services.

The role requires 1–3 years of customer-facing experience and a professional appearance in a fast-paced

Qualifications

• 1–3 years of retail, auto service, call center, or customer-facing experience.
• Ability to manage multiple priorities in a fast-moving environment.
• Experience using dashboards, performance tools, and CRM systems.

Responsibilities

• Professionally handle customer interactions in person and over the phone.
• Schedule appointments with a sense of urgency.
• Coordinate with Auto Glass Technicians and update customer records.
• Complete work orders and keep records accurate and up to date.
• Support inventory checks and job confirmations as needed.

Skills

Multitasking

Communication

Active listening

Customer service

Professional appearance

PPE compliance

Time management

Education

High school diploma or GED

Tools

CRM software

Dashboards

Performance tools

Job description

Glass America in Littleton, CO is seeking a Customer Service Representative to support daily shop operations by assisting customers, scheduling appointments, coordinating with Auto Glass Technicians, and maintaining accurate customer records. You will handle in-person and phone inquiries, update dashboards and CRM records, and contribute to quotes for installation and repair services.

The role requires 1–3 years of customer-facing experience and a professional appearance in a fast-paced