Auto Service Center: Customer Care Pro

calibercollision; Roanoke (VA); On-site; USD 23,000 - 28,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Weekly pay

Overtime eligibility

Paid vacation

Holidays

Job summary

Caliber Collision Roanoke Northeast is seeking a Customer Service Representative to greet customers and deliver extraordinary service while coordinating rental car providers and supporting insurance-authorization duties. You will help balance the center's workload and ensure a smooth, one-stop experience for clients.

Requirements include 1+ year in a customer-facing role, strong verbal and written communication, and proficiency with Microsoft Office.

Qualifications

• 1+ years of experience in a customer-facing environment.
• Strong verbal and written communication skills.
• Ability to navigate multiple software systems including MS Office.
• Ability to manage competing priorities in a fast-paced setting.
• Demonstrated personable, friendly customer service and collaborative mindset.

Responsibilities

• Greet customers and provide extraordinary service.
• Coordinate Rental Car/Tow companies to offer one-stop service.
• Monitor center workload and suggest load level adjustments as needed.
• Understand insurance partner requirements for authorizations and billing.

Skills

Verbal communication

Written communication

MS Office

Multitasking

Customer service

Team collaboration

Tools

Microsoft Office Suite

Job description

Caliber Collision Roanoke Northeast is seeking a Customer Service Representative to greet customers and deliver extraordinary service while coordinating rental car providers and supporting insurance-authorization duties. You will help balance the center's workload and ensure a smooth, one-stop experience for clients.

Requirements include 1+ year in a customer-facing role, strong verbal and written communication, and proficiency with Microsoft Office.