Customer Experience Specialist - Auto Collision Center

calibercollision; Fresno (CA); On-site; USD 22,000 - 28,000; Full time

Benefits offered by this job

Medical, dental and vision benefits

Overtime eligibility

Paid vacation & holidays

Career growth opportunities

Job summary

Caliber Collision is hiring a Customer Service Representative at the Service Center Fresno - Palm Bluff to greet customers, manage load levels, and coordinate rental car providers for one-stop service.

We offer benefits from day one, overtime eligibility, paid vacation and holidays, and opportunities for growth. A minimum of 1+ year in a customer-facing role is required, and applicants must be eligible to work in the U.S.

Qualifications

• 1+ years of experience in a customer-facing environment.

Responsibilities

• Greet customers and deliver extraordinary service to internal and external customers.
• Coordinate load level and monitor work volume for the center.
• Coordinate Rental Car/Tow companies for one-stop service.
• Maintain knowledge of insurance partner requirements for authorizations and billing.

Skills

Verbal & written communication

MS Office Suite

Prioritization in fast-paced env

Customer service

Collaborative work

Tools

Microsoft Office

Job description

Caliber Collision is hiring a Customer Service Representative at the Service Center Fresno - Palm Bluff to greet customers, manage load levels, and coordinate rental car providers for one-stop service.

We offer benefits from day one, overtime eligibility, paid vacation and holidays, and opportunities for growth. A minimum of 1+ year in a customer-facing role is required, and applicants must be eligible to work in the U.S.