Customer Experience Specialist - Auto Collision

calibercollision; Richmond (VA); On-site; USD 22,000 - 28,000; Full time

Benefits offered by this job

Medical, dental and vision from day on

Overtime paid weekly

Paid vacation & holidays

Career growth opportunities

Job summary

Caliber Collision has an immediate job opening for a Customer Service Consultant at the Richmond, VA area to greet customers, determine their needs, and provide guidance and assistance as required. The role supports Collision Estimators by handling drop-offs, photographing vehicles, and arranging transportation, while maintaining clear communication with customers and teammates.

Earn $16-$20 per hour with weekly pay, overtime eligibility, and day-one benefits including medical, dental, and

Qualifications

• 2+ years of customer facing experience; sales experience a plus.
• Must have a valid driver's license and be eligible for coverage under our company insurance policy.
• Ability to do consistent physical activity including lifting objects over 50 lbs.

Responsibilities

• Greet customers in person or on the phone and determine their needs.
• Provide guidance and assistance as required to customers.
• Assist Collision Estimators by handling drop-offs, mapping/marking and photographing vehicles, and preparing paperwork.
• Arrange customer transportation and perform active customer deliveries while communicating with customers, teammates and vendors.
• Adhere to Caliber's Standard Operating Procedures and industry guidelines.

Skills

Customer service

Sales experience

Job description

Caliber Collision has an immediate job opening for a Customer Service Consultant at the Richmond, VA area to greet customers, determine their needs, and provide guidance and assistance as required. The role supports Collision Estimators by handling drop-offs, photographing vehicles, and arranging transportation, while maintaining clear communication with customers and teammates.

Earn $16-$20 per hour with weekly pay, overtime eligibility, and day-one benefits including medical, dental, and