Customer Service Consultant

calibercollision; Richmond (VA); Presencial; USD 22.000 - 28.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical, dental and vision from day on

Overtime paid weekly

Paid vacation & holidays

Career growth opportunities

Descripción de la vacante

Caliber Collision has an immediate job opening for a Customer Service Consultant at the Richmond, VA area to greet customers, determine their needs, and provide guidance and assistance as required. The role supports Collision Estimators by handling drop-offs, photographing vehicles, and arranging transportation, while maintaining clear communication with customers and teammates.

Earn $16-$20 per hour with weekly pay, overtime eligibility, and day-one benefits including medical, dental, and

Formación

• 2+ years of customer facing experience; sales experience a plus.
• Must have a valid driver's license and be eligible for coverage under our company insurance policy.
• Ability to do consistent physical activity including lifting objects over 50 lbs.

Responsabilidades

• Greet customers in person or on the phone and determine their needs.
• Provide guidance and assistance as required to customers.
• Assist Collision Estimators by handling drop-offs, mapping/marking and photographing vehicles, and preparing paperwork.
• Arrange customer transportation and perform active customer deliveries while communicating with customers, teammates and vendors.
• Adhere to Caliber's Standard Operating Procedures and industry guidelines.

Conocimientos

Customer service

Sales experience

Descripción del empleo

Service Center Richmond - Eubank Rd JOB SUMMARY

Caliber Collision has an immediate job opening for a Customer Service Consultant to perform all-purpose duties, which may include, but not limited to properly greeting customers in person or on the phone, determine their needs, and immediately respond by providing guidance and assistance as required, assisting Collision Estimators by handling drop-offs, mapping/marking and photographing vehicles, arranging customer transportation, preparing paperwork and performing active customer deliveries while effectively communicating with customers, clients, teammates and vendors to ensure correct and efficient repairs while adhering to all Caliber's Standard Operating Procedures, insurance partners and industry guidelines/standards.

OUR COLLISION CUSTOMER SERVICE CONSULTANT FOR THIS POSITION CAN MAKE UP TO:

$16-$20 per hour!

BENEFITS OF JOINING CALIBER

• Benefits from day one: Immediately eligible for medical, dental and vision
• Industry Comparable Pay - Paid weekly and eligible for overtime
• Paid Vacation & Holidays - Can begin accruing day 1
• Career growth opportunities - we promote from within!
• A career for life: You'll gain hands-on experience within a production shop.

REQUIREMENTS:

• 2+ years of customer facing experience; sales experience a plus
• Must have a valid driver's license and be eligible for coverage under our company insurance policy

ABILITIES/SKILLS/KNOWLEDGE

• Ability to do consistent physical activity - reach below and above shoulder level, kneeling, bending, and squatting, and lifting objects over 50 lbs.
• Passion for learning the collision industry
• Be able to understand instructions - written and verbal
• Can prioritize competing tasks and adapt easily to a fast-paced environment
• Must be able to provide personable, friendly "World Class" customer service to internal and external customers

Caliber is an Equal Opportunity Employer

Caliber uses E-Verify to confirm the identity and employment eligibility of all new hires.

Must be eligible to work in the U.S. with no restrictions.