Customer Experience Consultant - Collision Center

Caliber Collision; Richmond (VA); On-site; USD 22,000 - 28,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

Weekly pay with overtime

Paid vacation & holidays

Career growth opportunities

Hands-on production shop experience

Job summary

Caliber Collision is hiring a Customer Service Consultant for our Richmond, VA shop on Eubank Rd to greet customers, assess needs and guide them through repairs while coordinating with estimators and teammates.

Responsibilities include handling drop-offs, mapping/marking and photographing vehicles, arranging transportation, preparing paperwork, and delivering timely updates to ensure accurate repairs and exemplary service.

Qualifications

• 2+ years of customer facing experience; sales experience a plus
• Must have a valid driver’s license and be eligible for insurance coverage

Responsibilities

• Greet customers in person or on the phone and determine their needs
• Assist Collision Estimators with drop-offs, vehicle mapping/marking and photographing
• Arrange customer transportation and prepare paperwork
• Perform active customer deliveries and communicate with customers, teammates and vendors to ensure accurate repairs

Skills

Customer facing experience

Job description

Caliber Collision is hiring a Customer Service Consultant for our Richmond, VA shop on Eubank Rd to greet customers, assess needs and guide them through repairs while coordinating with estimators and teammates.

Responsibilities include handling drop-offs, mapping/marking and photographing vehicles, arranging transportation, preparing paperwork, and delivering timely updates to ensure accurate repairs and exemplary service.