Customer Experience Specialist – Auto Collision

Classic Collision Corporate Services LLC; Florida; Hybrid; USD 32,000 - 52,000; Full time

Benefits offered by this job

Supportive Team Culture

Company match 401K

Paid Time Off – 6 Paid Holiday

Rewarding Work

Job summary

Classic Collision in Davie, FL is seeking a Customer Service Representative to be the first point of contact for customers through the repair process. You will explain insurance procedures, coordinate rental cars, and support the DRP and billing processes to ensure a smooth experience.

The role requires excellent communication, multitasking, and a customer-focused mindset in a fast-paced environment. We offer a supportive team and benefits as described in the posting.

Qualifications

• Must be at least 18 years of age.
• Previous experience in customer service, sales, or other related fields is preferred.
• Must have a valid driver's license and be eligible for coverage under company insurance policy.
• Effective communication (written and verbal) and interpersonal skills are required.
• Organization and multi-tasking skills, good time management, and the ability to adapt easily to fast-paced environment.

Responsibilities

• Explain and educate customers on repair process on a high level, including insuranceclaim information and processes.
• Maintain a broad knowledge base of insurance partner requirements regarding authorizations, billing, and load level processes.
• Coordinate Rental Car /Tow companies to provide one-stop service to all customers.
• Ensure all vehicles are delivered to customers by the assigned service advisor and if not available, by designated backup teammate.
• May assist in customer communication throughout the repair process.
• Monitor DRP assignments, estimate/repair appointments and capture rates of assignments.
• Follow up on all DRP assignments present and past to maintain sales for the center.
• Maintain DRP logbooks and Enterprise ARMS daily.
• Assist with reconciling invoices to payables report daily and monthly (as applicable)
• Ensure all customer comfort items are always fresh and available for customers as well as maintaining the customer waiting area.
• Perform otheradministrative tasks andduties as required to successfully meet the needs of the business.
• Other duties as assigned.

Skills

Customer service

Communication skills

Time management

Multitasking

Driver's license

Job description

Classic Collision in Davie, FL is seeking a Customer Service Representative to be the first point of contact for customers through the repair process. You will explain insurance procedures, coordinate rental cars, and support the DRP and billing processes to ensure a smooth experience.

The role requires excellent communication, multitasking, and a customer-focused mindset in a fast-paced environment. We offer a supportive team and benefits as described in the posting.