Customer Experience Specialist — Auto Collision

calibercollision; El Paso (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical benefits

Weekly pay

Paid vacation

Job summary

Caliber Collision has an immediate opening for a Customer Service Consultant at our Horizon City location. You will greet customers, determine their needs, and respond with guidance and assistance as required, while supporting Collision Estimators with drop-offs, vehicle mapping/marking, and photographing as needed.

We prize personable, world-class customer service and offer benefits from day one, weekly pay with overtime, and opportunities for career growth within a production shop.

Qualifications

• 2+ years of customer facing experience; sales experience a plus.
• Must have a valid driver's license and be eligible for coverage under our company insurance policy.
• Be able to provide personable, friendly "World Class" customer service to internal and external customers.

Responsibilities

• Greet customers in person or on the phone and determine their needs.
• Provide guidance and assistance to customers promptly.
• Assist Collision Estimators by handling drop-offs, mapping/marking and photographing vehicles, and arranging transportation.
• Prepare paperwork and perform active customer deliveries as required.
• Communicate effectively with customers, clients, teammates and vendors to ensure accurate and efficient repairs.

Skills

Customer service

Communication

Sales experience

Job description

Caliber Collision has an immediate opening for a Customer Service Consultant at our Horizon City location. You will greet customers, determine their needs, and respond with guidance and assistance as required, while supporting Collision Estimators with drop-offs, vehicle mapping/marking, and photographing as needed.

We prize personable, world-class customer service and offer benefits from day one, weekly pay with overtime, and opportunities for career growth within a production shop.