Customer Experience Specialist – Auto Collision

Caliber; Bowling Green (OH); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical, dental, vision benefits

Weekly pay with overtime

Paid vacation & holidays

Career growth opportunities

Hands-on production shop experience

Job summary

Caliber Collision is hiring a Customer Service Consultant in Bowling Green, OH. You will greet customers in person or by phone, determine needs, and respond with guidance.

You’ll assist Collision Estimators with drop-offs, mapping, photographing vehicles, and preparing paperwork while coordinating transportation and deliveries. You will communicate with customers, teammates and vendors to ensure timely, compliant repairs.

Qualifications

• 2+ years of customer-facing experience; sales experience a plus.
• Must have a valid driver's license and be eligible for coverage under our company insurance policy.
• Ability to do physical activity (reach, bend, squat) and lift objects up to 50 lbs.
• Provide personable, friendly World Class customer service to internal and external customers.
• Able to prioritize tasks and adapt to a fast-paced environment.

Responsibilities

• Greet customers in person or by phone and identify their needs.
• Assist Collision Estimators by handling drop-offs, mapping/marking, and photographing vehicles.
• Arrange customer transportation and prepare paperwork for repairs.
• Perform active customer deliveries and communicate with customers, teammates, and vendors.
• Ensure repairs follow SOPs, insurance partner guidelines, and industry standards.

Skills

Customer service

Sales experience

Communication

Teamwork

Job description

Caliber Collision is hiring a Customer Service Consultant in Bowling Green, OH. You will greet customers in person or by phone, determine needs, and respond with guidance.

You’ll assist Collision Estimators with drop-offs, mapping, photographing vehicles, and preparing paperwork while coordinating transportation and deliveries. You will communicate with customers, teammates and vendors to ensure timely, compliant repairs.