Customer Experience Specialist - Auto Collision

Classic Collision; Birmingham (AL); On-site; USD 31,000 - 42,000; Full time

Benefits offered by this job

Paid weekly

Continuous training

Supportive team culture

401K match

Medical/Dental/Vision

Paid time off – 6 paid holidays

Rewarding work

Job summary

Classic Collision in Birmingham, AL is seeking a Customer Service Representative to be the first point of contact for customers and explain the repair process, including insurance claim information. You will coordinate rental car and tow services to provide a seamless, one-stop experience for every customer.

The role requires knowledge of insurance partner requirements and strong communication, organization, and multitasking skills to support the center’s daily operations in a fast-paced

Qualifications

• Minimum 18 years old.
• Previous experience in customer service, sales, or other related fields preferred.
• Must have a valid driver’s license and be eligible for coverage under company insurance policy.
• Effective communication (written and verbal) and interpersonal skills required.
• Organization and multitasking skills, good time management, and the ability to adapt easily to a fast-paced environment.

Responsibilities

• Explain and educate customers on repair process, including insurance claim information and processes.
• Maintain knowledge of insurance partner requirements regarding authorizations, billing, and load level processes.
• Coordinate Rental Car / Tow companies to provide one-stop service to all customers.
• Ensure all vehicles are delivered to customers by the assigned service advisor, or backup teammate if not available.
• Assist in customer communication throughout the repair process.
• Monitor DRP assignments, estimate/repair appointments and capture rates of assignments.
• Follow up on all DRP assignments present and past to maintain sales for the center.
• Maintain DRP logbooks and Enterprise ARMS daily.
• Secure proper payments.
• Assist with reconciling invoices to payables report daily and monthly (as applicable).
• Ensure all customer comfort items are always fresh and available for customers as well as maintaining the customer waiting area.
• Perform other administrative tasks and duties as required to successfully meet the needs of the business.
• Other duties as assigned.

Skills

Customer service experience

Communication skills

Time management

Multitasking

Driver's license

Job description

Classic Collision in Birmingham, AL is seeking a Customer Service Representative to be the first point of contact for customers and explain the repair process, including insurance claim information. You will coordinate rental car and tow services to provide a seamless, one-stop experience for every customer.

The role requires knowledge of insurance partner requirements and strong communication, organization, and multitasking skills to support the center’s daily operations in a fast-paced