Customer Experience Specialist: Advocate & Problem Solver

TurnPoint Services; Ardmore (OK); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) with company match

Paid parental leave

PTO

Job summary

TurnPoint Services seeks a Customer Experience Specialist to be the frontline for questions, issues, and feedback, owning each interaction from first touch to resolution and ensuring follow-through to improve products and processes. You will excel in a high-volume, fast-paced environment with a focus on customer satisfaction and advocacy.

The role emphasizes strong communication, collaboration with CRM tools, and a proactive approach to continuous improvement within a nationwide support

Qualifications

• 2+ years in customer support, customer success, help desk, or service operations (high-volume environment preferred).
• Strong written and verbal communication; calm under pressure and great at de-escalation.
• Proficiency with a modern CRM/Help Desk and collaboration tools (e.g., Zendesk/Salesforce/HubSpot; Slack/Teams).
• Organized multitasker with excellent follow-through and attention to detail.
• Curious, data-aware, and process-minded; you suggest improvements, not just identify problems.
• Nice to have: industry experience in your industry, billing/support workflows, basic Excel/Google Sheets skills, bilingual skills.

Responsibilities

• Be the front line for questions, issues, and feedback—the owner of each interaction from first touch to resolution.

Skills

Written communication

Verbal communication

De-escalation

Multitasking

Attention to detail

Process-minded

Data-aware

Bilingual (nice to have)

Tools

Zendesk

Salesforce

HubSpot

Slack

Teams

Job description

TurnPoint Services seeks a Customer Experience Specialist to be the frontline for questions, issues, and feedback, owning each interaction from first touch to resolution and ensuring follow-through to improve products and processes. You will excel in a high-volume, fast-paced environment with a focus on customer satisfaction and advocacy.

The role emphasizes strong communication, collaboration with CRM tools, and a proactive approach to continuous improvement within a nationwide support