Customer Service Advocate - Problem Solver & Liaison

Talentify

Shreveport (LA)

On-site

USD 17,000 - 22,000

Full time

9 days ago

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Job summary

Talentify seeks a Customer Service Representative to respond to customer inquiries by phone, email, and walk-ins, providing clear information and resolving routine issues. You will analyze service needs and coordinate with other departments for follow-up as needed to ensure satisfaction.

The role requires strong written and verbal communication, attention to detail, and the ability to work under pressure in a fast-paced environment.

Qualifications

High School Degree or Equivalent required.
Associates’ Degree (U.S.)/College Diploma (Canada) preferred.
2-4 years of relevant experience.
Solid interpersonal skills that allow one to work effectively in a diverse working environment.
Able to effectively communicate both verbally and in writing.
Able to work well under pressure.
Strong attention to detail.
Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times.
Computer literate, including effective working skills of MS Word, Excel, and e-mail.

Responsibilities

Respond to customer inquiries by telephone, e-mail and/or walk-ins to provide inquiry or problem resolution.
Resolve mostly routine and some non-routine, more complex problems and communicates solution or requested information to the customer.
Analyze a customer's service needs and refer to other service or technical departments for follow up as needed.
Back-up support to sales counter with walk in and telephone inquiries.