Customer Support Specialist - Employee-Owned & Impactful

Crystal Flash; Michigan; On-site; USD 21,000 - 30,000; Full time

Job summary

Crystal Flash in Michigan is seeking a Customer Support Specialist to be the primary contact for customers via phone, email, chat, and other channels. You will handle inquiries, process orders, maintain accurate records, and support operations while delivering a positive customer experience.

You will collaborate with Operations, Dispatch, Credit, Billing, Sales, Service, and other departments, drive customer retention, educate customers on services and payment options, and participate in

Qualifications

• High School Diploma or GED required.
• Experience with customer service, call center, retail, admin preferred.
• Proficient in MS Office and CRM systems.
• Ability to multitask and work in a fast-paced environment.

Responsibilities

• Manage inbound and outbound customer interactions via phone, chat, email, and other communication methods.
• Handle customer complaints with urgency, empathy, professionalism, and a goal of achieving satisfactory resolutions.
• Process customer orders, account updates, service requests, and payment inquiries.
• Maintain accurate customer records and documentation within company systems.
• Coordinate customer needs with Operations, Dispatch, Credit, Billing, Sales, and Service departments.
• Educate customers on available services, payment options, customer portal access, mobile app functionality, and paperless solutions.
• Maintain compliance with company policies, procedures, safety requirements, and regulatory standards.

Skills

Customer service

Communication

Microsoft Office

CRM systems

Team collaboration

Education

High School Diploma or GED

Tools

CRM software

Outlook

Excel

Teams

Job description

Crystal Flash in Michigan is seeking a Customer Support Specialist to be the primary contact for customers via phone, email, chat, and other channels. You will handle inquiries, process orders, maintain accurate records, and support operations while delivering a positive customer experience.

You will collaborate with Operations, Dispatch, Credit, Billing, Sales, Service, and other departments, drive customer retention, educate customers on services and payment options, and participate in