Customer Success & Orders Specialist

WILBERT INC; White Bear Lake (MN); On-site; USD 56,000 - 84,000; Full time

Benefits offered by this job

Medical benefits

401k matching

Job summary

WILBERT INC, part of Marmon Holdings and backed by Berkshire Hathaway, is looking for a Customer Service Representative to act as a liaison between customers and the company. You’ll schedule orders, handle inquiries, and maintain a positive rapport while presenting the organization in the best light.

This role requires strong written and verbal communication, attention to detail, and the ability to work independently or with a team.

Qualifications

• Associate’s degree or equivalent experience in customer service or related field preferred.
• Experience in the plastics industry preferred.
• All required WilbertU Courses based on job title

Responsibilities

• Schedule orders, including resolving purchase order discrepancies and communicating changes.
• Implement changes to sales orders.
• Maintain daily backlog metrics based on customer orders
• Communicate and escalate any potential impact to the customer
• Review ECNs on orders in process and notify the customer.
• Review product returns for quality assurance and create a replacement order if necessary.
• Communicate with the customer during order placement and acceptance.
• Observe safety rules and maintain a neat work area

Skills

Customer service

Written communication

Verbal communication

Problem solving

Education

Associate’s degree preferred

Tools

MS Office

Job description

WILBERT INC, part of Marmon Holdings and backed by Berkshire Hathaway, is looking for a Customer Service Representative to act as a liaison between customers and the company. You’ll schedule orders, handle inquiries, and maintain a positive rapport while presenting the organization in the best light.

This role requires strong written and verbal communication, attention to detail, and the ability to work independently or with a team.