Customer Experience & Ownership Specialist

Apple; Edison (NJ); On-site; USD 36,000 - 46,000; Full time

Benefits offered by this job

Employee stock purchase plan

Discounted products

Tuition reimbursement

Healthcare coverage

Retirement benefits

Job summary

Apple Retail in Edison, NJ is seeking a Specialist to build brand loyalty by understanding customer needs, tailoring recommendations, and educating customers on products and services. You will stay current on Apple offerings and assist peers to create an exceptional shopping experience.

You will work in a fast-paced retail setting, collaborate with team members, and contribute to an inclusive culture aligned with Apple’s values. Evening/weekend/holiday availability is required.

Qualifications

• Availability to work a schedule including nights, weekends and holidays.
• Personalize solutions based on customer needs.
• Experience working in a fast-paced environment.
• Team-oriented with shared accountability.
• Curious and eager to learn from others.
• Knowledge of Apple products and services, including third-party products.
• Trusted with sensitive or confidential information.

Responsibilities

• Deliver excellent service by understanding customer needs and educating on Apple products and services.
• Proactively stay up to date on Apple offerings and purchase options.
• Support peers by sharing knowledge and assisting in ownership opportunities.
• Maintain accuracy and follow guidance; perform other tasks as needed in-store.
• Contribute to an inclusive environment and uphold Apple’s values.

Skills

Customer service

Communication

Sales

Product knowledge

Teamwork

Learning mindset

Confidential information handling

Job description

Apple Retail in Edison, NJ is seeking a Specialist to build brand loyalty by understanding customer needs, tailoring recommendations, and educating customers on products and services. You will stay current on Apple offerings and assist peers to create an exceptional shopping experience.

You will work in a fast-paced retail setting, collaborate with team members, and contribute to an inclusive culture aligned with Apple’s values. Evening/weekend/holiday availability is required.