Customer Experience Specialist

CarMax; Warner Robins (GA); On-site; USD 21,000 - 32,000; Full time

Job summary

CarMax in Warner Robins, GA is seeking a Customer Specialist to deliver an iconic, customer-first experience throughout the car-buying and selling journey. You will guide customers through appraisals, test drives, paperwork, and service coordination, ensuring a seamless, transparent process aligned with CarMax’s commitment to honesty and innovation.

The role requires strong communication, relationship-building, integrity, and teamwork in a fast-paced environment.

Qualifications

• Strong communication skills with confidence in representing CarMax.
• Ability to build lasting relationships and create win-win solutions for customers.
• Demonstrated integrity, respect, and teamwork in a fast-paced environment.
• Ability to balance customer needs with business goals and follow processes accurately.
• Ability to manage multiple tasks, maintain attention to detail, and meet deadlines.

Responsibilities

• Deliver exceptional customer service by guiding customers through sales, appraisals, test drives, and financing applications.
• Conduct accurate vehicle condition assessments, documenting details for appraisals and communicating findings to Buyers.
• Manage inventory processes, including vehicle check-in, daily scanning, and reconciliation.
• Perform cosmetic inspections to ensure vehicles meet CarMax Quality Standards.
• Handle administrative tasks such as printing reports, maintaining transaction paperwork, auditing documents, and managing payments.
• Coordinate service appointments, review repair order invoices for accuracy in billing, and collaborate effectively across teams to maintain a smooth, customer-focused experience.
• Follow CarMax Environmental, Health and Safety (EH&S) requirements and maintain a clean and orderly work area.

Skills

Communication

Customer service

Teamwork

Integrity

Attention to detail

Multitasking

High School Diploma

Driver's license

Lifting 25 lbs

Education

High School Diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Job description

CarMax in Warner Robins, GA is seeking a Customer Specialist to deliver an iconic, customer-first experience throughout the car-buying and selling journey. You will guide customers through appraisals, test drives, paperwork, and service coordination, ensuring a seamless, transparent process aligned with CarMax’s commitment to honesty and innovation.

The role requires strong communication, relationship-building, integrity, and teamwork in a fast-paced environment.