Customer Experience Specialist

British Swim School of Greater Virginia Beach; Virginia Beach (VA); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

Competitive pay

Paid training

Annual PTO and medical benefits

Flexible schedules

Flexible schedules

Job summary

A community-focused swim school in Virginia Beach is hiring a Deck Ambassador to enhance customer experience at the poolside. This role involves setting up the pool area, checking water quality, welcoming students, answering questions, assisting instructors, and managing social media. Ideal candidates possess strong communication and organizational skills, and a professional demeanor. Flexibility in scheduling is provided, with shifts typically in the afternoons and occasional weekends.

Qualifications

• Excellent interpersonal communication and organizational skills.
• Responsible and professional demeanor.

Responsibilities

• Set up and break down the pool deck area before and after each shift.
• Check water chemistry and temperature prior to swim lessons.
• Welcome students and parents/guardians to the pool deck area.
• Answer customers' questions about their accounts or program.
• Assist swim instructors during lessons.
• Post and monitor social media content.

Skills

Interpersonal communication

Organizational skills

Education

CPR/AED Certification

Lifeguard Certification

Job description

Overview

A position at British Swim School is more than just a job, it is an opportunity to learn, grow, and make an impact in the lives of your community to ensure “survival of the littlest”.

Deck Ambassador (Poolside) at our Chesapeake pool (Western Branch/Chesapeake Square area)

Compensation and Benefits

• Competitive pay based on experience and with possible opportunities for bonuses!
• Paid training!
• Annual PTO and medical benefits.
• Flexible schedules - shifts are usually 3-4 hours; easy to schedule around school or other jobs. Shifts typically run on weekday afternoons from 3–7 pm and possibly some Saturday mornings and afternoons.

The Position

The Customer Experience Specialist, known as a "Deck Ambassador" works poolside at our swim school. This position plays a critical role in providing an excellent customer experience.

Your Typical Responsibilities

• Setting up and breaking down the pool deck area before and after each shift.
• Checking water chemistry and temperature prior to swim lessons.
• Welcoming students and parents/guardians to the pool deck area.
• Answering customers' questions about their account, their child’s progress, or about the program.
• Assist swim instructors and managers when needed during swim lessons.
• Post media content and monitor social media platforms.

Minimum Qualifications

• Excellent interpersonal communication and organizational skills.
• Have a responsible and professional demeanor.

Preferred Qualifications

• 1+ years of customer service experience.
• Lifeguarding/First Aid/CPR/AED Certification(s), may be obtained during training.

About Us

"Here at British Swim School, we are more than just a fun, surface-level swim lesson provider. We strive to make a substantial impact within our communities to combat the tragically high child drowning statistics. We invest in quality team members to teach our lessons with the mindset that we are two schools in one, a survival school first and a learn-to-swim school second. As a result, we can support our mission “to ensure that every person, regardless of age or ability, has the opportunity to become a safe and happy swimmer”.