Front Desk Receptionist

British Swim School of Detroit; South Lyon (MI); Sur place; USD 19 000 - 28 000; Temps partiel

Avantages offerts par ce poste

Bonuses based on performance

Competitive salary

Flexible schedule

Free uniforms

Advancement opportunities

Paid training

Paid sick leaves

Résumé du poste

British Swim School of Detroit is seeking a Customer Experience Specialist (Site Supervisor) to greet families, answer questions, and ensure a positive visit at the swim school. You will support instructors, help with scheduling, and monitor the front desk experience to uphold our safety and service standards.

Key duties include welcoming guests, addressing inquiries about accounts and progress, coordinating staff attendance, and posting media while assisting during swim lessons.

Qualifications

• Excellent interpersonal communication and organizational skills.
• Have a responsible and professional demeanor.

Responsabilités

• Welcoming students and parents/guardians to the pool deck area.
• Answering customers' questions about their account, their child’s progress, or about the program, also handle call center.
• Assist swim instructors and managers when needed during swim lessons.
• Manage employee schedules and track their attendance.
• Post media content and monitor social media platforms.
• Checking water chemistry and temperature prior to swim lessons.

Connaissances

Interpersonal skills

Organizational skills

Professional demeanor

Description du poste

Benefits:

• Bonus based on performance
• Competitive salary
• Flexible schedule
• Free uniforms
• Opportunity for advancement

A position at British Swim School is more than just a job, it is an opportunity to learn, grow, and make an impact in the lives of your community to ensure "survival of the littlest".

Compensation and Benefits (dependent on the franchise owner):

• Competitive pay based on experience and with possible opportunities for bonuses!
• Paid training!
• Paid sick leaves
• Flexible schedules - shifts are 4-5 hours; easy to schedule around school or other jobs. Shifts typically run-on weeknights from 3-8 pm and on weekends during the morning hours.

The Position:

The Customer Experience Specialist, known as a "Site Supervisor" works at front desk at our swim school. This position plays a critical role in providing an excellent customer experience.

Your Typical Responsibilities:

• Welcoming students and parents/guardians to the pool deck area.
• Answering customers' questions about their account, their child’s progress, or about the program, also handle call center .
• Assist swim instructors and managers when needed during swim lessons.
• Manage employee schedules and track their attendance.
• Post media content and monitor social media platforms.
• Checking water chemistry and temperature prior to swim lessons.

Minimum Qualifications:

• Excellent interpersonal communication and organizational skills.
• Have a responsible and professional demeanor.

Preferred Qualifications:

• 1+ years of customer service experience.

About Us:

Here at British Swim School, we are more than just a fun, surface-level swim lesson provider. We strive to make a substantial impact within our communities to combat the tragically high child drowning statistics. We invest in quality team members to teach our lessons with the mindset that we are two schools in one, a survival school first and a learn-to-swim school second. As a result, we can support our mission "to ensure that every person, regardless of age or ability, has the opportunity to become a safe and happy swimmer".