Customer Service Associate

FF Inc; Saint Petersburg (FL); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Competitive compensation

Paid training and ongoing support

Full-time schedule

Supportive and collaborative team

Opportunities for advancement

Job summary

FF Inc in Saint Petersburg, FL is seeking a Customer Service Associate for a full-time role. You’ll provide friendly, professional support to customers, answer questions, resolve concerns, and assist with general needs.

You’ll work closely with teammates to ensure customers receive accurate information and timely help. The ideal candidate communicates well, stays organized in a busy customer-facing environment, and is dependable with steady attendance.

Qualifications

• Strong communication and interpersonal skills.
• Friendly, patient, and professional approach to customer service.
• Comfortable interacting with a variety of customers.
• Strong listening and problem-solving abilities.
• Ability to stay organized and manage multiple customer needs.
• Dependable and consistent attendance.
• Detail-oriented approach to customer information and records.
• Comfortable learning new systems and technology.
• Basic computer and data-entry skills.
• Ability to work independently and as part of a team.
• Availability to work a full-time schedule.

Responsibilities

• Provide professional and friendly customer service throughout each interaction.
• Assist customers with questions, requests, and general support needs.
• Provide accurate information about products, services, pricing, policies, and current offerings.
• Listen to customer needs and help identify appropriate solutions.
• Resolve routine customer concerns and escalates more complex issues when necessary.
• Assist with orders, transactions, payments, account updates, or service requests when applicable.
• Follow up with customers when additional information or assistance is needed.
• Maintain accurate records of customer interactions and account activity.
• Update customer information within internal systems or CRM platforms.
• Coordinate with team members to resolve customer requests efficiently.
• Help maintain a professional, organized, and welcoming customer environment.
• Support customer satisfaction and overall service quality.
• Assist with additional customer service and operational responsibilities as needed

Skills

Strong communication

Interpersonal skills

Active listening

Time management

Teamwork

Problem-solving

Tech-savviness

CRM navigation

Organizational skills

Data-entry

Job description

About The Role

St. Petersburg, FL | Full-Time

We’re hiring a Customer Service Associate to provide friendly, professional support to customers and help create a positive experience throughout every interaction.

As a Customer Service Associate, you’ll work directly with customers to answer questions, provide product and service information, resolve concerns, and assist with general customer needs. You’ll also work closely with other team members to ensure customers receive accurate information and timely support.

We’re looking for someone who communicates well, enjoys working with people, and can stay organized in a busy customer-facing environment.

Your Responsibilities

• Provide professional and friendly customer service throughout each interaction
• Assist customers with questions, requests, and general support needs
• Provide accurate information about products, services, pricing, policies, and current offerings
• Listen to customer needs and help identify appropriate solutions
• Resolve routine customer concerns and escalates more complex issues when necessary
• Assist with orders, transactions, payments, account updates, or service requests when applicable
• Follow up with customers when additional information or assistance is needed
• Maintain accurate records of customer interactions and account activity
• Update customer information within internal systems or CRM platforms
• Coordinate with team members to resolve customer requests efficiently
• Help maintain a professional, organized, and welcoming customer environment
• Support customer satisfaction and overall service quality
• Assist with additional customer service and operational responsibilities as needed

What We’re Looking For

• Strong communication and interpersonal skills
• Friendly, patient, and professional approach to customer service
• Comfortable interacting with a variety of customers
• Strong listening and problem-solving abilities
• Ability to stay organized and manage multiple customer needs
• Dependable and consistent attendance
• Detail-oriented approach to customer information and records
• Comfortable learning new systems and technology
• Basic computer and data-entry skills
• Ability to work effectively both independently and as part of a team
• Availability to work a full-time schedule

Previous experience in customer service, customer support, retail, hospitality, client services, sales support, or another customer-facing position is preferred but not required.

What We Offer

• Competitive compensation
• Performance-based incentives
• Paid training and ongoing support
• Full-time schedule
• Supportive and collaborative team environment
• Opportunities for increased responsibility and advancement

A Customer-First Approach

Our Customer Service Associates play an important role in ensuring customers feel welcomed, informed, and supported. We’re looking for someone who can listen carefully, communicate clearly, and approach each customer interaction with professionalism and a solutions-focused mindset.

Skills: communication,customer relationship management (crm),persuasion,customer service,email,crm proficiency,customer interaction,time management,persuasive conversation,active listening,listening skills,collaboration,team collaboration,communication skills,organizing operations,tech-savviness,customer relationship management,problem-solving,sales orientation,interpersonal skills,customer,crm navigation,sales,listening,excellent communication skills,calm demeanor,organizational skills,crm systems,computer proficiency,ownership,collaborative teamwork,troubleshooting,computer skills,problem-solving skills,sales skills,product knowledge,technology navigation,customer service skills,persuasive conversations,customer engagement,basic,adaptability,relationship building,crm software,basic computer proficiency,solution-oriented demeanor,organization,basic computer skills,email communication,problem solving,technical troubleshooting,relationship-building,tech-savvy,teamwork