Travel Customer Support & Booking Specialist

Live the Dash Travel; Richmond (VA); On-site; USD 35,000 - 50,000; Full time

Job summary

A travel service company in Richmond, Virginia, is seeking a motivated Customer Representative to enhance customer experience. This role involves assisting clients with their travel needs, managing bookings, and resolving issues promptly. Candidates should have excellent communication skills and a passion for travel. Experience in customer service or travel-related roles is preferred, and knowledge of booking systems is a plus. Join a dynamic team focused on exceptional service and customer satisfaction.

Qualifications

• Previous experience in a customer service or travel-related role is preferred.
• Ability to work under pressure and handle customer issues efficiently.
• Knowledge of travel booking systems and industry regulations is a plus.

Responsibilities

• Provide detailed, knowledgeable responses to client inquiries via phone, email, and in-person.
• Manage bookings for flights, hotels, tours, and transportation.
• Address any customer concerns or complaints promptly.
• Offer customized travel recommendations based on customer preferences.
• Accurately process bookings, issue invoices, and handle payment transactions.
• Foster long-term relationships with customers.
• Keep up-to-date with the latest travel trends and industry regulations.

Skills

Excellent communication skills

Interpersonal skills

Organizational abilities

Multitasking abilities

Customer issue resolution

Job description

A travel service company in Richmond, Virginia, is seeking a motivated Customer Representative to enhance customer experience. This role involves assisting clients with their travel needs, managing bookings, and resolving issues promptly. Candidates should have excellent communication skills and a passion for travel. Experience in customer service or travel-related roles is preferred, and knowledge of booking systems is a plus. Join a dynamic team focused on exceptional service and customer satisfaction.