Customer Experience Specialist

Kedia Corporation; Provo (UT); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading business services firm based in Provo is seeking a Customer Service Representative. This role involves providing product information, resolving customer inquiries, and maintaining accurate records of customer interactions. The ideal candidate should have strong communication skills and a solid understanding of customer service principles. Knowledge of CRM software and Excel is preferred, as the position requires handling various customer service tasks. If you're interested, please submit your resume.

Qualifications

• Knowledge of customer and personal service principles and processes.
• Ability to assess customer needs and meet quality standards.

Responsibilities

• Provide information about products or services to customers.
• Maintain records of customer interactions and transactions.
• Resolve customer complaints and billing issues.
• Check to ensure problems are resolved appropriately.

Skills

Customer service skills

Problem-solving

Communication skills

Tools

Autodialers

Contact center software

CRM software

Microsoft Excel

Job description

A leading business services firm based in Provo is seeking a Customer Service Representative. This role involves providing product information, resolving customer inquiries, and maintaining accurate records of customer interactions. The ideal candidate should have strong communication skills and a solid understanding of customer service principles. Knowledge of CRM software and Excel is preferred, as the position requires handling various customer service tasks. If you're interested, please submit your resume.