Customer Care Specialist

Kedia Corporation; Orem (UT); On-site; USD 35,000 - 50,000; Full time

Job summary

A leading business services provider in Orem, UT, is seeking a Customer Service Representative to provide excellent support to customers. You will be responsible for addressing inquiries, managing complaints, and ensuring customer satisfaction in a fast-paced environment. The ideal candidate will have strong communication skills and experience with CRM software. This role offers an opportunity in a supportive and innovative company culture.

Qualifications

• Excellent communication skills to interact effectively with customers.
• Ability to perform clerical tasks and manage records efficiently.
• Proficient in using contact center software and CRM tools.

Responsibilities

• Provide information about products or services to customers.
• Take or enter orders, and handle customer complaints.
• Ensure appropriate changes are made to resolve customer issues.

Skills

Active Listening

Speaking

Service Orientation

Persuasion

Reading Comprehension

Critical Thinking

Writing

Coordination

Social Perceptiveness

Negotiation

Tools

Autodialers

Automated attendant systems

Automatic call distributor (ACD)

Contact center software

CRM software

Job description

A leading business services provider in Orem, UT, is seeking a Customer Service Representative to provide excellent support to customers. You will be responsible for addressing inquiries, managing complaints, and ensuring customer satisfaction in a fast-paced environment. The ideal candidate will have strong communication skills and experience with CRM software. This role offers an opportunity in a supportive and innovative company culture.