Customer Experience Specialist

Kedia Corporation; Warren (MI); On-site; USD 35,000 - 45,000; Full time

Job summary

A global service provider is seeking a Customer Service Representative to manage customer inquiries and complaints effectively. In this role, you will interact with customers via telephone or in person, maintaining accurate records of interactions and resolving service issues. Ideal candidates should possess strong problem-solving abilities and be familiar with customer service tools and software. Join a fast-paced team dedicated to delivering exceptional service in a collaborative environment.

Qualifications

• Proficiency in customer service principles and procedures.
• Strong problem-solving skills to address customer complaints.
• Effective communication skills for interacting with clients.

Responsibilities

• Confer with customers to provide information about products or services.
• Keep records of customer interactions and transactions.
• Resolve customers' service or billing complaints.

Skills

Customer service principles

Problem-solving

Effective communication

Tools

Autodialers

CRM software

Spreadsheet software

Job description

A global service provider is seeking a Customer Service Representative to manage customer inquiries and complaints effectively. In this role, you will interact with customers via telephone or in person, maintaining accurate records of interactions and resolving service issues. Ideal candidates should possess strong problem-solving abilities and be familiar with customer service tools and software. Join a fast-paced team dedicated to delivering exceptional service in a collaborative environment.