Customer Experience Specialist

SmartRecruiters, Inc.; Pekin (IL); On-site; USD 30,000 - 36,000; Full time

Job summary

SmartRecruiters, Inc. is seeking a Customer Service Representative in Pekin, IL. You will be the voice of the company, handling inquiries, processing orders, and providing friendly, accurate service in a fast-paced retail or store environment.

This full-time role requires strong communication, basic math, ability to multitask, and flexibility for evenings, weekends, and holidays. You will support operations and maintain a clean, organized workspace while delivering exceptional customer

Qualifications

• Excellent communication and courteous customer engagement.
• Basic math skills for cash handling and order calculations.
• Ability to multitask in a fast-paced environment.
• Reliable, punctual, and flexible for various shifts.
• Friendly attitude and willingness to help others.

Responsibilities

• Answer incoming calls and take orders accurately and efficiently with a positive tone.
• Process cash and card transactions precisely.
• Address inquiries and resolve concerns to leave a positive impression.
• Collaborate with team to ensure smooth peak-period operations.
• Maintain a clean, organized workspace following standards.
• Prepare products per specs and customer needs with care.
• Assist with restocking and inventory maintenance.
• Lift and move items up to 25 lbs as needed.
• Demonstrate flexibility to changing priorities and needs.

Skills

Customer service

Communication skills

Cash handling

Multitasking

Team player

Tools

POS systems

Job description

SmartRecruiters, Inc. is seeking a Customer Service Representative in Pekin, IL. You will be the voice of the company, handling inquiries, processing orders, and providing friendly, accurate service in a fast-paced retail or store environment.

This full-time role requires strong communication, basic math, ability to multitask, and flexibility for evenings, weekends, and holidays. You will support operations and maintain a clean, organized workspace while delivering exceptional customer