Customer Experience Pro — Full-Time, Friendly Service

SmartRecruiters, Inc.; Caseyville (IL); On-site; USD 19,000 - 25,000; Full time

Job summary

SmartRecruiters, Inc. in Caseyville, IL is seeking a Customer Service Representative to deliver friendly, accurate support to our customers by phone and in person. You will process orders, handle cash, and help keep the store running smoothly.

The role emphasizes teamwork, attention to detail, and a positive attitude. Candidates should be able to multitask in a fast-paced environment and be willing to work weekends or holidays as needed.

Qualifications

• Excellent customer service with a friendly attitude.
• Strong verbal and written communication.
• Basic computer skills for order processing and data entry.
• Multitask in a fast-paced environment.
• Willingness to work weekends, holidays, and various shifts.
• Cash handling experience or ability to learn quickly.
• Team player who supports colleagues and positive atmosphere.
• Stand for extended periods and lift up to 25 lbs.
• Attention to detail and following directions accurately.
• High school diploma or equivalent preferred.
• Previous customer service experience is a plus, but not required.

Responsibilities

• Answer incoming phone calls and assist customers with inquiries and orders
• Process customer orders accurately and efficiently
• Handle cash transactions and maintain proper cash handling procedures
• Prepare products according to company standards and customer specifications
• Provide a positive and friendly customer experience in all interactions
• Collaborate with team members to ensure smooth operations and timely order fulfillment
• Maintain a clean and organized work environment
• Assist with additional tasks as needed to support overall business operations

Skills

Customer service

Communication

Data entry

Multitasking

Team player

Cash handling

Attention to detail

Physical stamina

Education

High school diploma or equivalent (preferred)

Tools

Cash register systems

Job description

SmartRecruiters, Inc. in Caseyville, IL is seeking a Customer Service Representative to deliver friendly, accurate support to our customers by phone and in person. You will process orders, handle cash, and help keep the store running smoothly.

The role emphasizes teamwork, attention to detail, and a positive attitude. Candidates should be able to multitask in a fast-paced environment and be willing to work weekends or holidays as needed.