Customer Service Specialist — Fast-Paced Food Service

SmartRecruiters, Inc.; Bethalto (IL); On-site; USD 32,000 - 42,000; Full time

Job summary

SmartRecruiters, Inc. in Bethalto, IL is seeking a dedicated Customer Service Representative to be the first point of contact for customers, handling orders, payments, and inquiries.

This full-time, on-site role supports a fast-paced food service environment with emphasis on accuracy and customer care. The position requires standing for long periods, lifting up to 25 lbs, and flexibility for weekends/holidays.

Qualifications

• Excellent verbal and written communication.
• Strong customer service orientation and professional demeanor.
• Ability to multitask efficiently in a fast-paced environment.
• Basic computer proficiency for order entry and processing.
• Cash handling experience and basic math skills.
• Flexibility to work weekends, holidays, and various shifts as needed.
• Physical ability to stand for extended periods and lift up to 25 lbs.
• Strong attention to detail and accuracy in order taking and processing.

Responsibilities

• Answer incoming phone calls professionally and efficiently
• Take accurate customer orders and input them into our system
• Process cash transactions and handle payments securely
• Provide exceptional customer service, addressing inquiries and resolving issues
• Collaborate with team members to ensure timely order fulfillment
• Maintain a clean and organized work environment
• Assist with various tasks as needed, including food preparation and packaging
• Lift and move items weighing up to 25 lbs. when required
• Adapt to changing priorities and maintain flexibility in work schedule
• Contribute to a positive team atmosphere and uphold company values

Skills

Communication

Customer service

Multitasking

Computer literacy

Cash handling

Flexibility

Attention to detail

Calm under pressure

Education

High school diploma or equivalent

Tools

POS system

Job description

SmartRecruiters, Inc. in Bethalto, IL is seeking a dedicated Customer Service Representative to be the first point of contact for customers, handling orders, payments, and inquiries.

This full-time, on-site role supports a fast-paced food service environment with emphasis on accuracy and customer care. The position requires standing for long periods, lifting up to 25 lbs, and flexibility for weekends/holidays.