Customer Service Specialist - Growth, Training & Benefits

S J Smith Co Inc; Pekin (IL); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) matching

Paid time off

Ongoing training

Professional development

Job summary

S.J. Smith Company is seeking a full-time Customer Service Representative in Pekin, IL. The role focuses on assisting customers with product and service inquiries, promoting offerings, and processing new and existing accounts.

Candidates should have a high school diploma or equivalent, basic math skills, cash handling ability, and experience with a computer order entry system. On-site hours are typically 7:30am–4:30pm, Monday through Friday.

Qualifications

• High School Diploma or Equivalent is required.
• Ability to handle cash transactions accurately.
• Basic math skills are needed.
• Computer skills or prior experience with a computer order entry system is required.

Responsibilities

• Provide customers with information to address inquiries regarding products and services.
• Promote the company’s products and services when servicing new and existing customers.
• Assist in resolving customer complaints.
• Open and process new client accounts.
• Maintain and make changes to existing customer accounts.
• File documents and other paperwork.

Skills

Customer service

Cash handling

Basic math

Order entry systems

Education

High School Diploma or Equivalent

Tools

Computer order entry system

Job description

S.J. Smith Company is seeking a full-time Customer Service Representative in Pekin, IL. The role focuses on assisting customers with product and service inquiries, promoting offerings, and processing new and existing accounts.

Candidates should have a high school diploma or equivalent, basic math skills, cash handling ability, and experience with a computer order entry system. On-site hours are typically 7:30am–4:30pm, Monday through Friday.