Customer Experience Specialist

AppleOne Employment Services; Oxnard (CA); On-site; USD 34,000 - 37,000; Full time

Benefits offered by this job

Temp-to-hire

Growth-oriented environment

Long-term opportunity

Competitive pay

Job summary

AppleOne Employment Services in Oxnard, CA seeks a Customer Experience Specialist for a temp-to-hire role. You will support B2B customers, manage accounts, and guide orders from quote through delivery, coordinating with Sales, Production, and Shipping to ensure accuracy and timeliness.

The position emphasizes relationship-building, problem-solving, and organization, with growth opportunities and a long-term outlook for dedicated professionals in a manufacturing/distribution environment.

Qualifications

• 3+ years of B2B customer service or order management experience.
• Experience in manufacturing, distribution, or related industries.
• Proficient with CRM/ERP and order-processing systems.
• Excellent verbal and written communication skills.
• Strong attention to detail and organizational ability.

Responsibilities

• Manage assigned customer accounts and territories with professional B2B support.
• Prepare quotes, freight quotes, orders, and related documentation.
• Track orders from quote to delivery ensuring accuracy and timeliness.
• Resolve issues proactively via phone and email.
• Coordinate with Sales, Production, Shipping, and Accounting to support workflow.
• Maintain accurate records and reporting data.

Skills

Customer service

Order management

B2B support

Cross-functional coordination

CRM systems

ERP systems

MS Outlook

MS Word

MS Excel

Tools

CRM

ERP

Order processing systems

Job description

Job Summary

We are seeking a Customer Experience Specialist for a temp-to-hire opportunity in Oxnard, CA. This role is ideal for an experienced B2B customer service professional with a strong background in order management, customer account support, and cross-functional coordination within a manufacturing, distribution, printing, packaging, promotional products, wholesale, or similar environment. The Customer Experience Specialist will manage assigned customer accounts, support the full order lifecycle from quote through delivery, and serve as a key point of contact for business customers. This is a strong long-term opportunity for someone who enjoys building customer relationships, solving problems, staying organized, and working with internal teams to deliver a positive customer experience. This position offers a growth-oriented environment with supportive leadership, collaborative teamwork, and the opportunity to take ownership of customer portfolios. Candidates who are detail-focused, professional, and proactive will have the opportunity to make a direct impact on customer satisfaction and operational success.

Key Responsibilities

• Manage assigned customer accounts and territories while providing professional B2B customer support.
• Prepare customer quotes, freight quotes, order entries, modifications, corrections, cancellations, and related documentation.
• Track customer orders from quote through delivery to ensure accuracy, timeliness, and customer satisfaction.
• Resolve customer issues proactively through clear communication by phone and email.
• Partner with Sales, Art, Production, Shipping, Accounting, and other internal teams to support order accuracy and workflow.
• Maintain accurate customer records, order data, reports, and process improvement documentation.

Compensation and Benefits

• $25.50 to $27.00 per hour.
• Temp-to-hire opportunity.
• Growth-oriented environment.
• Long-term opportunity.

Required Qualifications and Skills

• Manage customer relationships and assigned account portfolios.
• Process orders, order changes, corrections, cancellations, and customer requests.
• Coordinate with internal departments to support quotes, production timelines, shipping, and issue resolution.
• Maintain accurate customer, order, and reporting records.
• 3+ years of B2B customer service, customer support, or order management experience.
• Experience in manufacturing, distribution, promotional products, printing, packaging, wholesale, or a similar industry.
• Experience using CRM, ERP, or order-processing systems.
• Strong Microsoft Outlook, Word, and Excel skills.
• Excellent verbal and written communication skills.
• Strong attention to detail, organization, and follow-through.
• Ability to manage multiple priorities independently in a fast-paced customer support environment.
• Professional problem-solving skills with a customer-focused approach.
• Experience managing customer portfolios or assigned territories.
• Reporting, data tracking, or process improvement experience.

Preferred Qualifications

• Freight quoting experience.
• Advanced ERP or CRM proficiency.

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here: https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program. https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.