Customer Experience Advocate — Inbound Support & Growth

AtLink Services LLC; Oklahoma; On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Competitive Wage

In-depth and Ongoing Paid Training

Health, Dental, Vision, Life Insurance

Company Matched 401K Plan

Vacation, Holiday, and Personal time off pay

Job summary

A leading Internet service provider in Oklahoma is seeking a Customer Service Representative who enjoys helping customers resolve their issues. The ideal candidate has strong communication skills, is solution-oriented, and can handle customer inquiries effectively. Responsibilities include managing inbound and outbound calls, delivering positive experiences, and acting as an ambassador for the company. Applicants should be detail-oriented and possess a customer-first mentality. Join our team during this exciting period of expansion!

Qualifications

• Customer service experience is preferred but not required.
• Applicants should have basic internet knowledge and familiarity with basic computer programs.

Responsibilities

• Answer inbound and make outbound calls to assist customers.
• Engage with customers to understand their needs and offer solutions.
• Provide exceptional customer service with a positive attitude.

Skills

Strong verbal and written communication skills

Customer service experience

Time management skills

Active listening

Ability to de-escalate upset customers

Education

High school diploma or equivalent

Job description

A leading Internet service provider in Oklahoma is seeking a Customer Service Representative who enjoys helping customers resolve their issues. The ideal candidate has strong communication skills, is solution-oriented, and can handle customer inquiries effectively. Responsibilities include managing inbound and outbound calls, delivering positive experiences, and acting as an ambassador for the company. Applicants should be detail-oriented and possess a customer-first mentality. Join our team during this exciting period of expansion!