Customer Experience Specialist

Kedia Corporation; Virginia Beach (VA); On-site; USD 35,000 - 50,000; Full time

Job summary

A global customer service innovator is seeking candidates for customer support roles. You will be responsible for assisting customers with product information, managing inquiries, and resolving complaints. Ideal candidates will possess strong communication skills and experience with contact center software. The role requires maintaining accurate records of interactions and ensuring high-quality service delivery. This position offers opportunities for growth in a fast-paced environment.

Qualifications

• Knowledge of customer needs assessment and satisfaction evaluation.
• Ability to manage customer inquiries and resolve complaints effectively.

Responsibilities

• Provide information about products or services to customers.
• Keep records of customer interactions and transactions.
• Resolve customer service issues and handle billing inquiries.

Skills

Customer service skills

Communication skills

Problem-solving

Tools

Avaya software

Microsoft Excel

Job description

A global customer service innovator is seeking candidates for customer support roles. You will be responsible for assisting customers with product information, managing inquiries, and resolving complaints. Ideal candidates will possess strong communication skills and experience with contact center software. The role requires maintaining accurate records of interactions and ensuring high-quality service delivery. This position offers opportunities for growth in a fast-paced environment.