Customer Experience Specialist

Kedia Corporation; Omaha (NE); On-site; USD 30,000 - 45,000; Full time

Job summary

A global service company is seeking a dedicated customer service representative to connect with customers through various channels, providing information and resolving issues. The role requires handling customer interactions, maintaining records of inquiries, and using tools like autodialers and CRM software. Ideal candidates will have strong knowledge of customer service principles and practices. This position promises a fast-paced and growth-oriented work environment.

Qualifications

• Knowledge of customer and personal service principles and processes.
• Ability to assess customer needs and meet quality service standards.

Responsibilities

• Confer with customers to provide information about products or services.
• Keep records of customer interactions or transactions.
• Resolve customer service or billing complaints.
• Review insurance policy terms to determine coverage.

Skills

Customer and Personal Service

Tools

Autodialers

Contact center software

CRM software

Spreadsheet software

Job description

A global service company is seeking a dedicated customer service representative to connect with customers through various channels, providing information and resolving issues. The role requires handling customer interactions, maintaining records of inquiries, and using tools like autodialers and CRM software. Ideal candidates will have strong knowledge of customer service principles and practices. This position promises a fast-paced and growth-oriented work environment.