Customer Service Specialist - Multichannel Support

Kedia Corporation; North Dakota; On-site; USD 30,000 - 45,000; Full time

Job summary

A leading company in business services is seeking a Customer Service Representative in Dickinson, ND. This role involves handling customer inquiries and complaints, using various tools and technologies. The ideal candidate will possess strong active listening and communication skills, a service orientation, and the ability to resolve issues effectively. Join a challenging and growth-oriented environment where you can develop your career.

Responsibilities

• Confer with customers to provide information about products or services.
• Keep records of customer interactions and transactions.
• Resolve customers' service or billing complaints.
• Contact customers to respond to inquiries or notify them of claim results.

Skills

Active Listening

Speaking

Service Orientation

Persuasion

Reading Comprehension

Critical Thinking

Writing

Coordination

Social Perceptiveness

Negotiation

Tools

Autodialers

Automated attendant systems

Automatic call distributor (ACD)

Scanners

Standalone telephone caller identification

Contact center software

Customer relationship management (CRM) software

Electronic mail software

Network conferencing software

Spreadsheet software

Job description

A leading company in business services is seeking a Customer Service Representative in Dickinson, ND. This role involves handling customer inquiries and complaints, using various tools and technologies. The ideal candidate will possess strong active listening and communication skills, a service orientation, and the ability to resolve issues effectively. Join a challenging and growth-oriented environment where you can develop your career.