Customer Experience Specialist

Kedia Corporation; Bismarck (ND); On-site; USD 35,000 - 45,000; Full time

Job summary

A dynamic service-oriented company in Bismarck is seeking a Customer Service Representative to engage with clients, resolving inquiries and complaints effectively. The role demands keen communication skills and a commitment to outstanding service. Responsibilities include interfacing with customers to provide product information, managing records of interactions, and ensuring customer satisfaction through effective problem resolution. Competitive contract-based compensation is offered.

Qualifications

• Must have effective communication skills to engage with customers.
• Experience in resolving customer issues is essential.
• Knowledge of contact center operations and software is preferred.

Responsibilities

• Provide information to customers about products and services.
• Keep records of customer interactions and transactions.
• Resolve billing complaints and provide refunds when necessary.
• Refer unresolved grievances to the appropriate departments.

Skills

Active Listening

Speaking

Service Orientation

Persuasion

Reading Comprehension

Critical Thinking

Writing

Coordination

Social Perceptiveness

Negotiation

Tools

Contact center software

CRM software

Spreadsheet software

Job description

A dynamic service-oriented company in Bismarck is seeking a Customer Service Representative to engage with clients, resolving inquiries and complaints effectively. The role demands keen communication skills and a commitment to outstanding service. Responsibilities include interfacing with customers to provide product information, managing records of interactions, and ensuring customer satisfaction through effective problem resolution. Competitive contract-based compensation is offered.