Customer Experience Specialist

Kedia Corporation; Jamestown (ND); On-site; USD 35,000 - 45,000; Full time

Job summary

A global business services organization in Jamestown, ND, is seeking a Customer Service Representative. You will be the first point of contact for customers, providing information about products and services, handling billing inquiries, and resolving complaints. Strong communication and customer service skills are essential, as well as the ability to work effectively in a fast-paced environment. Join us to help shape exceptional user experiences.

Qualifications

• Strong communication skills, both verbal and written.
• Experience in customer service preferred.
• Ability to work in a fast-paced environment.

Responsibilities

• Confer with customers to provide information about products and services.
• Keep records of customer interactions and transactions.
• Resolve customer service or billing complaints.

Skills

Active Listening

Service Orientation

Critical Thinking

Negotiation

Oral Expression

Tools

Autodialers

Contact center software

Spreadsheet software

Job description

A global business services organization in Jamestown, ND, is seeking a Customer Service Representative. You will be the first point of contact for customers, providing information about products and services, handling billing inquiries, and resolving complaints. Strong communication and customer service skills are essential, as well as the ability to work effectively in a fast-paced environment. Join us to help shape exceptional user experiences.