Multichannel Customer Support Specialist

Kedia Corporation; Fargo (ND); On-site; USD 35,000 - 45,000; Full time

Job summary

A prominent corporation based in Fargo, ND is looking for a Customer Service Representative. This role involves directly interacting with customers to provide product information, manage orders, and resolve inquiries. The ideal candidate will demonstrate strong oral and written communication skills, active listening, and the ability to handle customer complaints effectively. Candidates should be prepared to work in a fast-paced environment that offers opportunities for growth and creativity.

Responsibilities

• Confer with customers to provide information about products or services.
• Keep records of customer interactions and transactions.
• Resolve customer complaints by taking appropriate actions.
• Determine charges for services and arrange billing.

Skills

Active Listening

Service Orientation

Persuasion

Critical Thinking

Social Perceptiveness

Negotiation

Oral Communication

Written Communication

Tools

Contact center software

CRM software

Spreadsheet software

Job description

A prominent corporation based in Fargo, ND is looking for a Customer Service Representative. This role involves directly interacting with customers to provide product information, manage orders, and resolve inquiries. The ideal candidate will demonstrate strong oral and written communication skills, active listening, and the ability to handle customer complaints effectively. Candidates should be prepared to work in a fast-paced environment that offers opportunities for growth and creativity.